Terms of service

Privacy Policy: Privacy policy

This Privacy Policy describes how snakyhub.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@snakyhub.com

Personal Information We Collect

When you visit our Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional details if you contact us for customer support. For the purposes of this Privacy Policy, “Personal Information” refers to any data that can identify an individual.

Device Information

• Purpose of collection: To ensure the Site loads properly for you and to perform analytics that help us optimize the Site.

• Source of collection: Automatically collected when you access the Site through cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: Shared with our service provider, Shopify.

• Personal Information collected: Web browser version, IP address, time zone, cookie data, pages or products you view, search terms, and interactions with the Site.

Order Information

• Purpose of collection: To provide you with products or services under our contract, process payments, arrange shipping, issue invoices and/or order confirmations, communicate with you, screen orders for potential fraud or risk, and—if in line with your preferences—send you information or marketing about our products or services.

• Source of collection: Collected directly from you.

• Disclosure for a business purpose: Shared with our processors Shopify and Recharge Subscriptions.

• Personal Information collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the email address provided above, and we will take steps to delete such information.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

• Legal compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.

Examples include:

• Google Analytics: We use Google Analytics to better understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.

• Advertising partners: We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners. This may involve sharing information directly or through cookies and similar technologies (depending on your location and consent preferences).

Learn more:
For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

Opt-out options:
You can opt out of targeted advertising using the links below:

• Facebook

• Google

• Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, provide personalized content, and analyze how our Site is used.

What are cookies?
Cookies are small data files placed on your device when you visit a website. They allow the Site to recognize your browser, remember your preferences, and improve your overall experience.

Types of cookies we use:

• Essential cookies: Required for the operation of our Site (e.g., enabling secure checkout).

• Performance cookies: Help us understand how visitors use the Site so we can improve functionality.

• Functional cookies: Remember your preferences and settings to provide a more personalized experience.

• Advertising cookies: Collect information about your browsing habits to deliver relevant ads across different websites.

Managing cookies:
Most web browsers are set to accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect the availability and functionality of certain parts of our Site.

For more details on how to manage or block cookies, you can visit:

• All About Cookies

• Network Advertising Initiative Opt-Out

  
  Cookies Necessary for the Functioning of the Store

  NameFunctionDuration_abUsed in connection with access to admin.2y_secure_session_idUsed in connection with navigation through a storefront.24h_shopify_countryUsed in connection with checkout.session_shopify_mUsed for managing customer privacy settings.1y_shopify_tmUsed for managing customer privacy settings.30min_shopify_twUsed for managing customer privacy settings.2w_storefront_uUsed to facilitate updating customer account information.1min_tracking_consentTracking preferences.1ycUsed in connection with checkout.1ycartUsed in connection with shopping cart.2wcart_currencyUsed in connection with shopping cart.2wcart_sigUsed in connection with checkout.2wcart_tsUsed in connection with checkout.2wcart_verUsed in connection with shopping cart.2wcheckoutUsed in connection with checkout.4wcheckout_tokenUsed in connection with checkout.1ydynamic_checkout_shown_on_cartUsed in connection with checkout.30minhide_shopify_pay_for_checkoutUsed in connection with checkout.sessionkeep_aliveUsed in connection with buyer localization.2wmaster_device_idUsed in connection with merchant login.2yprevious_stepUsed in connection with checkout.1yremember_meUsed in connection with checkout.1ysecure_customer_sigUsed in connection with customer login.20yshopify_payUsed in connection with checkout.1yshopify_pay_redirectUsed in connection with checkout.30 minutes, 3w or 1y depending on valuestorefront_digestUsed in connection with customer login.2ytracked_start_checkoutUsed in connection with checkout.1ycheckout_one_experimentUsed in connection with checkout.session

Using Personal Information

We use your Personal Information to provide and improve our services, which includes:

• Offering products for sale

• Processing payments

• Arranging shipping and fulfilling your orders

• Communicating with you about your order status

• Keeping you informed about new products, services, and promotional offers (in line with your communication preferences)

Lawful Basis

If you are a resident of the European Economic Area (“EEA”), we process your Personal Information in accordance with the General Data Protection Regulation (“GDPR”) under the following lawful bases:

• Your consent

• Performance of a contract between you and the Site

• Compliance with legal obligations

• Protection of vital interests

• Tasks carried out in the public interest

• Our legitimate interests, provided these do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you request that we erase this information. For more details about your right to erasure, please see the “Your Rights” section below.

Your Rights

GDPR (EEA/UK Residents)

If you are a resident of the European Economic Area (“EEA”) or the United Kingdom (“UK”), you have the following rights regarding your Personal Information:

• Right of access – You can request a copy of the Personal Information we hold about you.

• Right to rectification – You can request that we correct or update inaccurate or incomplete information.

• Right to erasure – You can request that we delete your Personal Information.

• Right to restrict processing – You can request limits on how we use your data.

• Right to data portability – You can request that we transfer your data to another service provider.

• Right to object – You can object to certain types of processing, such as direct marketing.

• Right to withdraw consent – Where we rely on your consent, you may withdraw it at any time.

If you wish to exercise these rights, please contact us using the details provided in the “Contact” section below. You also have the right to lodge a complaint with your local data protection authority.

CCPA (California Residents)

If you are a resident of California, you have rights under the California Consumer Privacy Act (“CCPA”):

• Right to know – You can request details about the categories and specific pieces of Personal Information we collect, use, and share.

• Right to delete – You can request that we delete Personal Information we have collected about you (subject to certain exceptions).

• Right to opt-out of sale – You can opt out of the “sale” of your Personal Information. (Note: We do not sell Personal Information in the conventional sense, but certain sharing for advertising may be considered a “sale” under CCPA.)

• Right to non-discrimination – You will not be discriminated against for exercising your rights under CCPA.

To exercise your rights, please contact us using the information provided in the “Contact” section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of

Reporting and Analytics

NameFunctionDuration_landing_pageTrack landing pages.2w_orig_referrerTrack landing pages.2w_sShopify analytics.30min_shopify_dShopify analytics.session_shopify_sShopify analytics.30min_shopify_sa_pShopify analytics relating to marketing & referrals.30min_shopify_sa_tShopify analytics relating to marketing & referrals.30min_shopify_yShopify analytics.1y_yShopify analytics.1y_shopify_evidsShopify analytics.session_shopify_gaShopify and Google Analytics.session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/